School of Aviation, Hospitality & Shipping Management

                 ACCREDITED E-LEARNING COURSES IN AVIATION, HOSPITALITY & SHIPPING

Get certified IATA certifications in cabin crew training, ticketing, logistics management, sea freight forwarding, cargo handling, and hospitality management, etc through e-learning. These e-learning courses are aimed at aspirants as well as professionals working in the field of Aviation, hotel,  and Logistics who would like to upgrade their knowledge, get online certification and improve upon their personal portfolio for enhancing their career. These courses would empower you with contemporary knowledge and confidence to work in the dynamic Aviation & hotel and shipping Industry. Totally internet delivered, these training programs allow you to study at your pace, anytime and from anywhere in Ghana and the world. And the best thing is that, the certifications are recognised by IATA and employers around the world. ETC Ghana delivers these highly technological courses to you at a very affordable price. You can complete these courses whilst you study at home, office, school or you can come to the premises of ETC Ghana to study. All you need is a computer with internet connection. These certifications are awarded by our international partners. Fees can be paid in Cedi equivalent.

 

CABIN CREW CAREER (USD 200)

Course Information
Cabin crew career is perceived to be very glamorous by most aspirants however, this is the biggest misconception. It is very demanding job which requires you to be on your toes all the time, learn new things at every stage, undergo recurrent training regularly, keep physically and mentally fit despite the challenging conditions and yet provide the best in-flight service to the most demanding passengers. This course will throw light on all the core activities of this career and help the aspirants to know the right things before they select this as their career!

Content

  • Evolution of Cabin Crew Career
  • Nature of Duties
  • Cabin Crew Career & Requisites
  • Customer Service Attributes
  • Regulations on Duties
  • Crew Scheduling (Rostering)
  • Uniform & Grooming Standards
  • Cabin Crew Training
  • Emergency Training
  • Fire Fighting
  • Overcoming Jetlag
  • Career Progression
  • Interview Techniques

ADVANCE COURSE IN AIRPORT OPERATIONS (USD 300)

Course Information
Airport Operations is one of the complex activities and demands knowledge, expertise, managerial skills to effectively execute it. It consists of many subsystems each of which is equally complex and need to take into account many factors. Therefore it is very important to understand and learn the process systematically. This course essentially is developed to cater to those aspirants who would like to make a career in Airport Operations. It will provide knowledge of most processes and present them in various visuals and even videos. There is a text reading facility for the course for those who would like to relax and listen to the text content.

Content

  • Introduction to Airport Operations
  • Airport as an Operational System
  • Landside Operations
  • Apron Management
  • Turn-around Process
  • Terminal Operations
  • Passenger Processing
  • Airport Maintenance
  • Airport Support Services
  • Airport Concessions
  • Collaborative Decision Making
  • Airport Business Model
  • Commercialization & Privatization
  • Aerodrome Master Planning
  • Managing the Environment
  • Safety in Aerodrome Operations
  • Airport Emergency Plan
  • Airport Security

 

 TICKETING COURSE (USD 200)

Course Information
Understand how automated ticketing works, know more about e-ticketing.
Content

  • Fare Quote
  • Ticket Modifiers
  • Issue Documents
  • Manual Fares
  • E-Ticketing
  • Reissues
  • Auto Refunds
  • Miscellaneous

 

UNDERSTANDING TRAVEL AGENCY MANAGEMENT (USD 150)

Course Information
Travel Agent does not own an airline, hotel or a car rental organization, but agent still provides various services under one roof to the individual as well as corporate clients. How travel agencies work across the globe, what are their revenue models, how agents survive in competitive environment etc. is explained in this course in detail. This is an ideal course for those who aspire to be a Travel Agent or work for agencies.

  • Operation Of Travel Agency
  • Income Generating Activities
  • Reservations/Bookings
  • Passport & Visa Department
  • Travel Insurance
  • Airline/Agency Reporting
  • Travel Accountancy
  • CRM
  • Hr In Travel Agency

 

                                                                  HOSPITALITY MANAGEMENT TRAINING

You will study the administrative processes involved in hotel management, discovering the special importance of human resource management, marketing and quality control in this leading business segment. You will also gain an accurate insight into the changing global scene in the tourist industry, focusing on the opportunities, as well as some of the risks, associated with this exciting market.

The programme includes modules such as Hospitality Operations, Hotel Management, Service Management, and also areas such as International Standards and Law in Tourism, Economics and Tourism and Strategic Management in the Hotel Industry. Students will be expected to fulfil a work experience position in a company such as a restaurant, hotel or travel agency in which they will discover and learn about the business administration in these industries.

                                          Modules

  • Accounting and Bookkeeping
  • Modern principles of marketing
  • Introduction to finance
  • Food and beverages operation management
  • Hospitality operations
  • Events management
  • Hotel management
  • Customer Service

International certification available for those who require external certification.

 

                                                                    SHIPPING MANAGEMENT COURSE

MODULES

  • Maritime Shipping Terminologies
  • Freight Clearing and Forwarding Documentation Services
  • Dangerous Goods
  • Warehouse Packaging and Packing
  • Cargo Handling
  • Multimodal Transport
  • Port Operations
  • The Port Tariff Calculations

Explains and introduces trainees to:

  • Shipping terminologies
  • Freight Forwarding services
  • Documents and documentation of import and export
  • Key legal rights, duties and responsibilities of a forwarder
  • Internal and external organisational environment
  • Forwarder relations to other parties
  • Warehousing, packaging and packing
  • Handling of dangerous goods
  • Cargo clearance procedures at the front office
  • Documentation and carriage of goods under the various transport modes
  • Computation of freight rates

At the end of the course the trainees must be able to:

  • Identify the scope of clearing and forwarding, the field environment including rights, duties and responsibilities of a freight forwarder
  • Outline usage of import, export documents and associated terms in relation to C&F operations aspects of international trade
  • Appreciate the legal context /implication of various documents used in import-export and their sources
  •  Demonstrate ability to perform consolidations and plan intermodal journeys for containerised and cargo
  •  Demonstrate general knowledge on the handling and classification of dangerous cargo under various transport modes
  • Appreciate outcomes of international conventions and their application
  • Identify procedures relating to clearance and forwarding cargo in international trade
  • Appreciate the essence of warehousing ,packaging and packing of goods
  • Apply relevant conversion units and formulas in the computation of freight rates
  • Outline and illustrate the constituents of freight rates under different transport modes
  • Apply the knowledge in their work

BASIC COURSE IN SEA FREIGHT FORWARDING (USD 200)

Course Information
Sea Freight forwarding requires specialized knowledge not only in shipping industry but also in Customs, International Trade, Dangerous goods and other industries such as Air Cargo, Surface Logistics. Sea Cargo also offers ample of employment opportunities world over. This course is aimed at those who aspire to work in Sea Freight Industry by acquiring all the necessary knowledge. The course is also beneficial for freight forwarders, new exporters and importers and will introduce students to the terminology and basic processes including quotations, freight calculations, preparation of documentation, cargo booking, processing and post shipment controls.

Content

  • Sea Freight Forwarder
  • Freight Forwarding Terminology
  • Sea Freight Clearing & Forwarding Operation
  • Bill of Lading
  • International Regulations
  • Inco-terms
  • Freight Rates
  • Documentation/li>
  • Shipping Containers & Leasing
  • Packaging
  • Marking, Labeling & Placarding
  • Marine Insurance
  • Customs Clearance

BASIC COURSE IN LOGISTICS MANAGEMENT (USD 300)

Course Information
Logistics is the process of planning, implementing, and controlling the effective and efficient flow of goods and services from the point of origin to the point of consumption. Logistics has become a critical factor in the success of modern companies because customer and supply networks can be extended around the world. Significance of global logistics markets increase in response to economic and social conditions. With the increased globalization, demand for logistics services is climbing enormously. This course is aimed at providing overview of Logistics Operations, its components and basic understanding of the complex operations.

Content

  • Introduction to Logistics Management
  • Supply Chain Management
  • Packaging
  • Order Processing
  • Transportation
  • Air Freight
  • Sea Freight
  • Surface Transportation
  • Logistics Network
  • Warehousing
  • Materials Handling
  • Inventory Management
  • Automation in Logistics
  • Future of Logistics Industry